Effective Date: May 29, 2025
This Mobile Privacy Policy (“Mobile Policy”) outlines how TheSupportHQ.com (“we,” “our,” or “us”) collects, uses, protects, and manages personal information specifically through your use of mobile devices, mobile interactions, and participation in SMS/text messaging programs. By using our mobile services, you consent to the practices described in this Mobile Policy.
This policy applies exclusively to personal data collected via mobile devices, including but not limited to smartphones, tablets, and other wireless-enabled devices, through activities such as:
Visiting TheSupportHQ.com via mobile browsers
Submitting forms on mobile devices
Opting in to receive SMS/text messages from TheSupportHQ.com
Interacting with emails, links, or ads from your mobile device
It supplements our main Privacy Policy and is designed to highlight mobile-specific practices.
When you engage with us through mobile devices or opt-in to our SMS/text messaging programs, we may collect the following types of mobile-specific data:
Mobile phone number
Device type, make, and model
Operating system and version (iOS, Android, etc.)
Mobile carrier and network type (e.g., 4G, 5G, Wi-Fi)
Device identifiers (e.g., IMEI, UUID)
Interaction data (e.g., time stamps, click-through rates, delivery status, open/read status)
IP address associated with mobile activity
This information helps us deliver relevant, timely, and secure mobile experiences.
When you sign up to receive mobile alerts from TheSupportHQ.com, you expressly consent to receive recurring messages related to stimulus aid, financial relief updates, and program availability. Key features of our messaging program include:
Frequency: Maximum of 5 messages per month
Charges: Standard message and data rates may apply depending on your mobile carrier
Opt-Out Instructions: You can unsubscribe at any time by replying with STOP, QUIT, END, CANCEL, or UNSUBSCRIBE
Help Requests: Reply HELP for assistance or contact us directly at info@thesupporthq.com or (833) 315-7545
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
By providing your mobile number and affirmatively opting in (e.g., by checking a consent box, submitting a form, or sending a keyword text message), you give explicit, revocable consent to receive mobile communications. This includes notifications, reminders, and announcements from TheSupportHQ.com.
Consent applies only to communications from us and does not imply permission to any third-party services or affiliates.
In certain instances, we may request access to specific mobile device functions, including:
Notifications (push alerts or badge updates)
Location services (approximate and/or precise)
Camera and microphone (for form submissions or support requests)
File storage (for uploading documents or images)
These permissions are requested only when necessary for delivering core services. You can deny or revoke access through your device’s settings at any time.
If enabled, we may collect geolocation data to help provide localized aid information, nearby program offices, or region-specific financial resources. This information is used strictly for user benefit and is not shared externally.
Geolocation access is always optional, and your participation does not require enabling location tracking.
Your mobile data is used exclusively for:
Delivering service notifications and program updates
Troubleshooting technical issues across mobile devices
Personalizing your mobile experience based on device type or interaction history
Enhancing system performance and ensuring message deliverability
Complying with legal or regulatory standards
Your mobile data is not used for profiling, behavioral advertising, or cross-device tracking.
We apply rigorous security measures to protect mobile-collected data, including:
Encrypted data transmission (SSL/TLS)
Firewall protection and access controls
Authentication protocols for access to mobile dashboards
Secure storage of device-related metadata
Despite our efforts, no mobile transmission is entirely free of risk, and we encourage users to maintain security practices on their own devices.
We retain your mobile information only as long as needed to fulfill the purpose for which it was collected or as required by law. This includes:
Contact logs
Consent documentation
Opt-in/opt-out timestamps
Delivery reports and engagement analytics
Once this data is no longer required, it is securely deleted from our systems.
You retain full control over your mobile data and messaging preferences. Your rights include:
Viewing what mobile data we hold about you
Updating or correcting your mobile number
Revoking prior consent to receive text messages
Requesting deletion of all mobile-specific information
Filing a complaint with relevant regulatory bodies
To exercise these rights, contact us at info@thesupporthq.com.
We do not share, rent, sell, or otherwise distribute your mobile number or mobile-related information to any third parties or affiliates for marketing purposes. This is a strict policy. No exceptions. All communications will originate from TheSupportHQ.com, and we will never imply that you have authorized other companies to contact you through your mobile number.
If you have questions or concerns about this Mobile Privacy Policy, or if you wish to exercise any rights related to your mobile data, please reach out to us using the contact details below:
TheSupportHQ.com
#1052 11 Robert Smalls Pkwy, Suite I
Beaufort, SC 29906
Phone: (833) 315-7545
Email: info@thesupporthq.com
By engaging with TheSupportHQ.com through your mobile device, you acknowledge and agree to this Mobile Privacy Policy. We reserve the right to modify this policy, and any updates will be posted with a revised effective date.